Shipping policy and delivery time
In the price of good included cost of delivery to USA, Canada and Europe.
If you want to order goods with delivery to the countries of Oceania please contact us for an accurate shipping cost estimate.
In most cases, delivery takes 20-30 days. However, these dates may be increased due to the load on postal services during the holidays. And also due to the remote location of the delivery point.
Due to the pandemic, the number of air flights and the number of people involved in the delivery of goods have decreased. Therefore, delivery times have been increased.
Also, due to the decrease in the number of flights, some parcels are delivered by sea and rail, which also increases the overall delivery time.
Some countries are closed for delivery.
In some countries, local postal services have restrictions on the size and weight of parcel. For example, if you are from France, then we will not be able to send you a bumper or a body kit by public courier service. This product will be returned directly from customs back to the sender. Therefore, we can only ship some types of goods via DHL or UPS. It is also possible to ship cargo by sea. To clarify the details and cost, please contact us.
We ship goods by courier. However, on the territory of different states, delivery is carried out by local branches and courier services. If the goods were delivered to you and you missed the deadlines for receiving it, the parcel will be sent back to the sender. We are not responsible for your actions and the actions of postal services of other countries.
If you buy several goods in one order, we reserve the right to send you goods in one parcel. Subject to the security of the combined transport of ordered goods.
Transport damage and claims
We qualitatively pack goods in combined layers of various materials (polystyrene foam, air tape, cardboard). This helps in most cases to deliver the most fragile goods intact.
Customer shall check the consignment for any physical damage and, if any found, mention this in POD (Proof of Delivery) documents of Logistics.
Please check the goods when they are delivered to make sure there is no damage – if there is damaged goods in the package, please send the claim to the shipping company.
We recommend taking photos of packages received or shooting a video of unpacking the product. And ask your shipping company for make the damage report. Without damage report we cannot send you a refund for shipping fee (without postal claim we will refund only for damaged item).
As a result we can send you a replace, send partial or full refund for damaged item.
Returns are not accepted, but in some rare scenarios where a return is authorized, a fee of shipping cost may be applied.
We sell rare used goods in the “as is” condition. Therefore, if you are very demanding on the condition of the goods, refuse to buy.
Special order and combined shipping
If the products you are after are not listed on our online store, please email us about the details of them. We will email back to you with the prices and availability for them. Once we quote them and you decide to order them, they can be ordered through special order at our online store.